Where does one of the largest video walls in the world start? For the Orlando International Airport, it starts with an international tour of airports to see the latest passenger experience technologies. And it ends with a custom digital media ecosystem—over 1,500 feet of digital materials that shape and enhance the airport experience.
The latest edition of Airport Improvement Magazine is a must-read, going behind the scenes of the MCO video wall in an article titled Orlando Int’l. Adds Giant Common Use Video Wall Behind Check-In Counters. Learn about the pivotal airport tours that helped inspire the Greater Orlando Aviation Authority (GOAA) to build one of the largest digital media ecosystems in the world. The in-depth feature covers how GOAA IT Director John Newsome and Director of Engineering Mark Birkebak envisioned a new use for digital media to enhance passenger experience and create a “wow” factor at the airport, while supporting common use scenarios and creating an innovative, flexible platform for future operations.
Read about the display evaluations that took place here in our warehouse and the considerations that helped the airport’s construction committee select LG as the hardware provider for over 1,126 monitors. The story goes deep on technology, but it also sparkles with all of the possibilities of this unique collaboration:
“We have a strong mix of passenger profiles, and large volumes of children and conventioneers,” says Newsome. “The way we use our ticket counters reflects the diversity and volume of our passengers.”
All of the counters are designed to be modular, with full connectivity and power. The baggage scales and service counters are the same width, which allows airlines to adjust quickly. Newsome notes that passenger processing technology is changing very rapidly, and the airport can reconfigure the check-in facility by moving counters around on demand.
“The video wall is a perfect accompaniment to the modular counters,” he comments. “It brands each counter, and it’s all dynamic and can be changed to suit the airline as it evolves.”
With over half of the project operational, and much innovation still to come, we are excited to help shape the future of airport experiences in Orlando and at airports around the world.
Read the online version of the article today, and catch Synect’s passenger experience innovations at Future Travel Experience (FTE) Booth # E16 in Las Vegas, and/or at ACI-NA in Dallas/Fort Worth Booth #947 this year. Go here to learn more!